Essential Job Functions
+ Answers telephones and responds to highly complex customer questions and/or forwards call to appropriate personnel.
+ Researches customer inquiries and responds to appropriate parties in a timely manner.
+ Records calls, processes requests and updates account history with results of inquiry to include proper documentation.
+ Processes and distributes incoming and outgoing mail for multiple clients in accordance with established service level agreements.
+ Performs data entry and matches documents to appropriate accounts to ensure up to date and accurate information.
+ Interfaces with team members, management, and customers in reference to customer service issues.
+ Reviews client reports on a weekly basis to ensure data integrity; prepares and submits report to management.
+ Reviews and recommends modifications to procedures and workflow as necessary to ensure efficient and effective processing of transactions.
+ Monitors daily transactions to ensure policy and procedures are in accordance with service level agreement.
+ Assists supervisor/manager with the day-to-day operations of the customer service area, including training and/or mentoring less experienced staff.
Basic Qualifications
+ High school diploma or G.E.D.
+ Six or more years of customer service or other telephone experience
+ Experience working with organizational functions and personnel
+ Experience working with fax machines, computer software, and telephone technology
+ Experience working with and skilled in the use of help desk software
Other Qualifications
+ Strong business and analytical problem solving skills
+ Strong communication skills
+ Ability to work independently
+ Ability to follow oral and written directions
DXC Technology is an Equal Opportunity/Affirmative Action employer. All qualified candidates will receive consideration for employment without regard to disability, protected veteran status, race, color, religious creed, national origin,
citizenship, marital status, sex, sexual orientation/gender identity, age (40 or over), or genetic information. DXC's commitment to diversity and inclusive selection practices includes ensuring qualified long-term unemployed job seekers
receive equal consideration for employment.

DXC Technology is EEO F/M/Protected Veteran/ Individual with Disabilities
Associated topics:
call center manager, customer care manager, expertise, gerente de servicio, management experience, manager, operations, senior, service manager, supervisor

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